FAQ : Frequently Asked Questions

Will there be any extra charges for adding logos to my awards?

No. HitTrophy.com does not charge for adding your logo to your awards, unless the quality of your image is too poor.

What file types does HitTrophy.com accept and prefer?

Vector artwork of AI, EPS and CDR files are preferred. We also accept Hi Resolution versions of JPG, PNG, GIF, TIF and PDF files.

What if I only have a low resolution artwork file of my logo?

If you only have a low resolution artwork file, we encourage you to attach it to your order anyways. We may be able to work with and clean it up for no cost. If the logo is too poor of an image to work with, then we will contact you about your options at that point.

Will I receive a proof before you send my order into production?

Yes. HitTrophy.com emails proofs for all orders unless the customer notifies us otherwise. Your order will be put on hold pending your artwork approval. If we do not receive a response from you within 3 days, then we will send your order into production without your approval.

What if I have a specific font that I would like to use on my award that is not an option on the Design Lab?

At HitTrophy.com we have over 1000 fonts, so chances are that if you need a specific font on your award, we have it in house. Just type in your text for your award and then in the "Special Instructions Box" be sure to point out that you would like a different type of font and then list it there.

Will my plaque or award look exactly how it looks online?

Because of the different shading and lighting of the thousands of computer monitors out there today, it is hard to say that your award will look exactly as you see it online. Another factor is the difference in wood shading. All wood types such as walnut, oak and rosewood have lighter and darker hues to them. Rosewood is the extreme example of this as it can range from a darker maroon color to a distinct red color.

What countries/territories does HitTrophy.com ship to?

At this time HitTrophy.com only ships to the continental United States. We are in the process of adding other states and countries to our list, but at this time we only ship to the lower 48 states.

How long will it take for my order to be processed?

If your order is placed by 2:00pm Eastern Standard Time, then your order will be shipped out 2 working days later (pending your emailed proof approval). If it is after 2:00PM then it will ship out 3 working days later. Please remember to factor in weekends and major holidays into your shipping time.

How long will it take for my order to be shipped to me?

We ship all of our order via UPS. Below is a map from UPS.com that shows you how many days it will take for you to receive your items.

What if I need express shipping for my item(s)?

If you're in need of express shipping for your awards, please call us at 419-445-5356 and we will make arrangements for you over the phone.

How much is shipment?

Shipment to continental USA:

Orders $100 and over --> FREE Shipping!
Orders $50 to $99 --> 15% of total price.
Orders $10 to $50 --> 25% of total price.
Orders $1 to $10 --> 75% of total price.

What if I don't find a specific item that I am looking for?

If you've look through our website and still don't see the exact item that you're looking for, feel free to send us an email anytime with your special requests. We have hundreds of items in store that we don't have listed on our website. Chances are, even if you don't see it on our website, we probably will have it in house.

What if I am ordering over double digit quantities of awards? Can I get a quantity discount?

Yes we do offer discounts on larger quantities, but at this time our website does not have the ability to offer you this discount. Please contact us by any means listed on our contact page and a customer service representative will be happy to help you out.

What is HitTrophy.com's return policy?

Due to the fact that all of our items are personalized in one fashion or another, we do not accept returns on any items except for theses exceptions:
   1. There was a mistake on our part with the personalization or engraving.
   2. The item has a flaw or was damaged during the shipping of the item.

Please forward on any unanswered questions to sales@HitTrophy.com and a friendly customer service person will get back to you with an answer shortly.